"Always handles our questions and claims promptly and thoroughly. Very easy to work with."
Customer since 2000
"Trevor did a wonderful job of handling our needs with both Auto and Home. He explained everything very well."
Gerald B., customer since 2019
"Enjoy working with Lisa True. She is very prompt in answering our questions or concerns via phone or e-mail. However, working with Goodville insurance for a recent shattered windshield was a little convoluted although the local Safelite Auto glass repair shop was excellent."
John D., Customer Since 2014
"Working with Sherri Seiders is always a pleasure and she takes care of what I need right away."
Customer Since 2004
"I have used the Hess Agency for about 20 years. Car, home, atv, motorcycle, and boat insurance and have always been treated very well, in a timely matter, and never had any issue getting the insurance I needed!"
Gregory B., Customer Since 2003
"Honestly you gave me options for my custom situation that I had trouble finding other places. That was very helpful!"
Luke W., Customer Since 2018
"You were prompt...and thorough and took care of a title matter quickly."
Customer Since 2015
"We have always had quick responses when filing a claim."
George M., Customer Since 1995
"Professional, knowledgeable, accomodating and friendly staff. Ability to compare and share different insurance options so you can choose the best provider, coverage and price to fit your needs."
Patricia T., Customer Since 2016
"Let’s just say I have no reason to change for the last 28 years "
Clair L., Customer Since 2002
"Great service, great insurance for all ages from 20 yrs to 60 yrs still great."
Curvin R., Customer Since 1995
"The Hess agency has been my insurance company since 1983 ... they're always friendly and courteous when I call... nothing but excellent service from them"
Cheryl K., Customer Since 1996
"Steve Faus is very knowledgeable in the Insurance Business, like seeing an old friend, who I totally trust in his advice"
Richard A., Customer Since 2014
"I started with your agency through Dennis Haldeman since I knew him from working with him Bomberger's Store.. I stayed with your agency even tough Dennis retired because I was happy with the professionalism of your staff. Even after working with Lisa True I find that I get the professional answers that I need. Thanks for your caring interest in my insurance needs."
Customer Since 2006
"Super welcoming and friendly!"
Customer Since 2018
"Hess provides excellent customer service."
Barry F., Customer Since 2004
"The agents were helpful and pleasant when I called asking for help/info."
Customer Since 2002
"Stay on top of things; offering suggestions to improve coverage and protect my assets"
Customer Since 1994
"prompt service. when I am on my way out the door to drop off a building permit app and realize I need a certificate of insurance I usually have it within minutes of the email request. keep it up "
Elmer Z., Customer Since 2002
"Jenna Strayer has always been responsive to my questions and needs. She refers me to her colleagues at the Hess Agency who can help me with any insurance needs I have."
Kenneth H., Customer Since 2016
"Zac Caruso is always helpful and efficient in answering my many questions and tailoring the solutions to my needs."
Hazel G., Customer Since 2016
"You were so helpful when I had my accident. You covered all my expenses concerning the accident . I was so thankful that I had good coverage and such thoughtful agents to work with. Mentally it was a relief. I was injured badly and very thankful that my agent handled everything at a time when when I was confussed and hurting. Thank you Erie. "
Customer Since 2008
"I have been doing business with the Hess Agency for over 30 years and have received exceptional service and quality insurance at the best prices. Business, Home & Auto. Ken Stewart"
Kenneth S., Customer Since 2004
"I appreciate the prompt service I get whenever I call the office. An agent always seemed to be available to answer my questions. A refreshing change from the typical: “All agents are currently helping others. Someone will call you back (at their convenience)."
Crystal H., Customer Since 2013