The agency outgrew the small office behind the general store in Mastersonville & moved to our present building, a beautifully repurposed barn. The Historic Preservation Trust of Lancaster County, awarded the agency one of its annual C. Emlen Urban Awards for excellence in historic preservation.
We give our best at all times. We treat our clients, employees, and suppliers with respect.
We guard and conserve our clients' resources as we guard our own. We live up to our commitments.
"Enjoy working with Lisa True. She is very prompt in answering our questions or concerns via phone or e-mail. However, working with Goodville insurance for a recent shattered windshield was a little convoluted although the local Safelite Auto glass repair shop was excellent."
John D., Customer Since 2014
"Zac Caruso is always helpful and efficient in answering my many questions and tailoring the solutions to my needs."
Hazel G., Customer Since 2016
"Working with Sherri Seiders is always a pleasure and she takes care of what I need right away."
Customer Since 2004
"You were so helpful when I had my accident. You covered all my expenses concerning the accident . I was so thankful that I had good coverage and such thoughtful agents to work with. Mentally it was a relief. I was injured badly and very thankful that my agent handled everything at a time when when I was confussed and hurting. Thank you Erie. "
Customer Since 2008
"Always handles our questions and claims promptly and thoroughly. Very easy to work with."
Customer since 2000
"I appreciate the prompt service I get whenever I call the office. An agent always seemed to be available to answer my questions. A refreshing change from the typical: “All agents are currently helping others. Someone will call you back (at their convenience)."
Crystal H., Customer Since 2013
"Trevor did a wonderful job of handling our needs with both Auto and Home. He explained everything very well."
Gerald B., customer since 2019
"I have been doing business with the Hess Agency for over 30 years and have received exceptional service and quality insurance at the best prices. Business, Home & Auto."
I’ve never been more excited to start mowing the grass than I am this spring. It feels good just to get out of the house and do yard work after being stuck at home all winter with limited options for …Read More
Two very different and very fast things have shown up here at the barn in the past few months. One of them is negative and the other is very positive for some of you. First, you’ve probably heard that Central …Read More